All information on this website is to be regarded as general information only, and not to be taken as medical or professional advice.

The information offered on this website and on our other online and marketing contents, does not replace our mandatory consultation that the qualified professional consults and guides will conduct based on your unique concern.


Your welfare is our paramount concern and our professional consults will focus their efforts on treating each patient as an individual case.

In some cases the patient/yourself  may be referred to another therapist to cater for more specialised and acute conditions. This will be communicated in discussion with you and with your written permission for the referral.


Please allow up to 2 working days for an email reply. An automatic email will be sent to inform patients if unreachable during holiday periods for general enquiries.


Our prices can change at any given time. We aim to give as much notice as possible but this cannot be guaranteed. If in doubt please contact us via our contact page for all enquiries before your appointment.

We offer concession prices

 to students 16+ & pensioners 65+. The percentage of this concession prices

 can change and evidence will be needed on the day of treatment (e.g, student card).

Concession prices


Students 10%       16+

Pensioners 15%    65+

Please Note: Iris Abdele does not offer packages


Payment can be made by all major credit cards, debit cards and cash.

A deposit of £25 will be taken to secure and confirm each booking for all treatments in Carshalton; Live Well and will be non-refundable if patients do not adhere to our cancellation policy.

Cancellation policy: 24 hour’s notice for all cancellations and rescheduling is required from the time of your appointment.

If you have failed to attend your appointment on multiple occasions, we may ask for the full cost of the treatment upfront upon booking.

Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

Please note: Salon C-stellar take their own payments and have a separate cancellation policy (if making bookings in the London Soho location).


If you refer 3 people to have Acupuncture and they successfully receive treatments, you will be entitled to receive 20% off your next treatment at Live Well Carshalton. Each person you refer will be required to mention your name upon their consultation in order for you to redeem this.

Promotional offers are not to be used in conjunction with any other offers unless specifically stated.


All products purchased via Iris or at Live Well Carshalton

Order process:

You will be notified by email to acknowledge receipt of your order of products from this website. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone. If you require any information concerning your order, please email us at quoting your products ordered.

International orders:

We currently do not ship internationally

Inspection of goods:

You should inspect the merchandise on delivery and check that everything you have ordered is included in the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem with the merchandise including the wrong product or of any damage to the product.

Any items returned to sender will be considered unwanted.

Delivery charges:

All prices are displayed including VAT and exclusive of delivery charges for the UK. Delivery charges are added at the end of your purchase on the checkout in shop.

Delivery time:

We will dispatch the goods to you within 30 days of the day on which we accept the order. If you no longer wish to receive the goods once ordered, you can request a refund. The goods will need to be sent back if received, un-opened with the security label still attached and not cut.

We do aim to dispatch all products within 3 days of order however there may be delays from time to time.


Products wishing to be returned in general must be notified to the Company within 14 days of delivery

Accepting orders out of stock:

We hold the right to not accept your order for products if an item you have ordered is out of stock or if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment.

Please note that we reserve the right to reject any offer to purchase by you at any time.


All concerns, bookings, complaints and payments regarding facials performed at Salon C-stellar will need to be addressed directly with them.

For all other treatments performed at Live Well, please contact:


Contact with all concerns, issues or complaints regarding your acupuncture treatment. You will receive acknowledgement of your complaint within 2 days of its receipt.

If you wish to take the issue further, you can contact the British Acupuncture Council who is my registering body and would be able to assist.


All patients are entitled to have a chaperone present for any consultation or treatment where they feel one is required. The practitioner may also refuse to treat or consult unless a chaperone is present. For example, if a patient is under the age of 16.


If you are more than 20 minutes late for your follow up appointment, we reserve the right to cancel and reschedule your appointment. Please note this will result in forfeiting your deposit and you will be required to pay another deposit for your rescheduled appointment. This is actioned on a case-by-case basis.

If you are late for your initial acupuncture treatment (consulations included), we may not have enough time to complete treatment on the day and full payment would be taken for the time of your consultation.


The Website may include links to third party websites that are controlled, designed and maintained by others. Links to other websites and booking platforms are not an endorsement of ours and are only present to allow accessibility to as much information as possible to the viewer.  You acknowledge and agree that we are not responsible for the content, design or availability of any such sites that are accessible via